Calgary Snow Removal:

Once the snow begins to fall, our alert system begins to kick in. Email notifications are sent directly to you as our crews march out on their snow clearing missions. Once the snow removal is completed, you will also receive a follow up confirmation for the services as well.

If you have the Unlimited Monthly Plan, we come out as many times as necessary with no hidden costs or fees for excess snow or frequent visits. On average (and weather dependent), we dispatch our snow crews for Calgary snowfalls around 15 times a month.  If it snowed every day in a month, we would be out clearing snow every day at no extra charge to your monthly flat rate.

Typically, we head out to start the snow routes as soon as the snowfall finishes. If the snowfall is on the heavier side of things, we like to get a head start and will often stop over mid-snowfall for a base clearing and then return to your property again for a final snow removal session once the heavy snowfall has ended. Calgary snowfall doesn’t work on a set schedule so we can’t guarantee an exact time for your snow to be cleared. However, we always start the snow removal as early as we can.

Our posted rates for monthly and vacation snow removal plans will not change month by month through the winter season. This means your rate always stay the same. The only time we may require a “clearing reset” fee is when reasonable upkeep has not been upheld prior to our team attending to your property for servicing.

Our posted rates for one time snow removal clearing services are also based on reasonable upkeep prior to our crews attending your property. Depending on the prior upkeep, there can sometimes be additional fair rate fees. Here are a few scenario’s to help explain what we mean:

Scenario 1: You went away for a long weekend and forgot to check the weather forecast before you left. Now it’s Saturday and its snowed intermittently for three days in a row. You’re returning to Calgary tomorrow but want to save yourself from a possible fine or shovelling when you get home. Don’t worry, we’ve got you covered at no extra charge. This would also be a great time to look into our Unlimited Monthly Snow Removal Plan as well!

Scenario 2: Its snowed on and off over the last month, to be fair – you were still in slight winter denial until now. Over the last month the snow accumulated on your driveway and instead of shovelling it, you would look at it, shed a tear and then drive over it into your garage hoping it would just go away on its own. Now reality has finally set in and there is quite a bit of hard packed snow and new snow that has fallen on top of it since the most recent snowfall. It’s time to do something about it. In this scenario, we would sometimes require a “clearing reset” fee to prepare your property for regular dispatch clearing through our unlimited snow removal or vacation plans. If you are ready to face the remainder of the season yourself and just need a one time clean up on aisle snowstorm to reset your system, we’re happy to help with a fair rate fee.

Calgary’s winter season is typically quite long but that doesn’t mean that snow removal services provided by us have to extend through the whole winter term. The only commitment we ask is that you give us at least 48 hours notice if you would like to cancel so that we can make sure our systems have time to update accordingly. We don’t have any penalties for cancelling and we will continue to serve you until your cancelled plan runs out. This means, if you have already paid for December snow removal services but half way through the month you decide to cancel for January, we’ll continue to clear your snow until 11:59PM on December 31st so that you still receive the services for payments observed (unless otherwise requested).

Absolutely! To make arrangements to have special or uncommon areas cleared, please give us a call at 403-111-1111 or email us at info@palacecalgary.com. From there, we can add on any special requests for snow removal to your booking or plan and provide details on additional fee requirements if necessary.

In multi-day snowfall events, we continue to provide regular services for our unlimited plans. We still come out to your property to remove the snow once every 24 hours.

Often times, our crews start in the early morning and will stay out as long as is required. During heavy snowfalls, our team can be going for many hours straight. Our commitment is strong and we are always ready to take on the challenge!

We align our dispatching with the city of Calgary snow removal bylaws for clearing. That means, the snow gets removed within 24 hours of snowfall stopping. In some situations, it may snow excessively over a longer period of time. When heavy snowfall’s like this occur, we may often make a trip mid-snowfall and come mack multiple times along the way.

Snow removal technology has come a long way since the classic snow shovel! We utilize everything we can to get the job done right! We have a fleet of equipment ranging from snow shovels to ice chippers to snow blower devices and more! Everything to get the job done! Our Equipment is safe to use on driveways and won’t cause any damage to surfaces.

Our crews provide snow removal and clearing services throughout the entire city of Calgary, if you’ve got snow, we’re ready to serve! No community is left behind! Whether you’re located in the NW, SW, NE, or SE – Our team is ready for your needs. We also offer snow removal services in Airdrie and will be expanding to other areas in the near future!

Ice Melt is typically a mixture of salt and other compounds like sand which help keep your walkways free of ice and safe. Salt lowers the freezing point of water from melting snow which in turn prevents ice from forming while the sand and other compounds provide traction for the surface. Adding ice melt to your service plan can slow down and help to prevent slippery patches and areas from forming over time. A little salt on your sidewalk after a light snowfall can go a long way in the big picture!

The choice is yours. We only use it when it’s reasonable to apply and it’s only applied to areas where ice may be likely to form. Our Ice Melt is also eco-friendly and non-toxic to animals.